Frequently Asked Questions
Everything you need to know about shopping at Thistle Tavern.
What is the typical shipping timeframe?
Standard orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take up to 14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your exchange or refund process.
Are your garments ethically sourced?
At Thistle Tavern, we prioritize sustainability. Our collections are manufactured in certified facilities that ensure fair wages, safe working conditions, and use eco-friendly fabrics whenever possible.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Notes' listed in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.